FAQ

When will I receive my order?  All orders are processed and dispatched within 48 hours from Darwin, Australia. Delivery to metro areas will be faster than to regional and international areas. You will receive an email confirmation when your order has been dispatched. Decoris Designs sends all products via Australia Post with approximate delivery times on the individual product page.

How do I contact customer service? You can contact our Customer Service team on 0409 699 732 or +61 409 699 732 if calling internationally. The customer service team’s business hours are: Monday to Friday 9.00am to 5.00pm. Please note all hours are Australian Central Standard Time. You can also use our ‘Contact Us’ page or email us at: decorisdesigns@gmail.com

Do you have physical store I can visit to view products?  While we are an online store, we also attend the Darwin Mindil Beach Markets which is held during the ‘Dry Season’ (April to October).

Do you gift wrap?  We offer gift wrapping with gift messages included at no extra charge.

How can I check the size of a print?  Size details can be found in the description on the individual product page.

Returns and Refunds  If you are unhappy with your purchase, we offer a 30 day return policy from receipt of your order. If you change your mind about a purchased item, you will be given a refund to the same value once the item has been received by us, and any shipping costs incurred in returning the item to the seller will not be refunded. Decoris Designs will not be responsible for any damage or losses arising from the return shipment.